Please be patient
No, once your order has been placed we are unable to cancel or make any amendments to the order.
No, we cannot remove any products, add any products or make any amendments once your order is placed.
No, we cannot amend any orders once they are placed. Please make sure you are adding any promo codes in the promo code box in the basket at checkout, If you don't add the promo code then no discount will be applied.
Please make sure all mandatory fields are completed, particularly the address field. Please double check the city/town as this needs to be entered. If you are still having problems then please get in touch with us.
Yes, we are currently limiting several products which are in high demand so that we can ensure all our customers have a chance to buy for their own use.
Go to DPD tracking and enter your tracking number. If you didn’t enter a mobile number at the time of the order you would not have received this via text message.
When you check out, you will be able to pick a delivery option. Generally we offer free shipping to most parts of the world.
When selecting the delivery option, you can see an estimate time of arrival. Check your order status page to see the progress of a current order.
For large items and/or orders you are advised to have assistance on hand as couriers will only deliver to premises kerb side and will not enter premises or deliver up or down stairs.
If you require assisted delivery into premises or up or down stairs please contact us so we can make suitable arrangements.
An excess delivery charge will apply for this service. You must ensure that any obstacles, such as doorways, are catered for.
First, please check your order status which you received by email or SMS. If it states that the order was delivered then please get in touch with us. Otherwise, please wait for the estimated time of delivery.
Please inform us of your intention to return your product by contacting our Returns Department by email, and you will be given a returns authorisation number. Returned goods will only be accepted when a returns number has been given.
The product must be returned to us within 30 days of delivery to you
The products must be returned in their original condition, including outer packaging, unused and in perfect saleable condition
You should return the product at your own cost to the returns address. Ensure that the product arrives safely to us, we strongly recommend that you return the product to us by recorded post.
On receipt of the goods back to our warehouse and confirmation that the goods have been unused we will refund this for you. Once a refund has been actioned please allow 3 to 10 business days to show in your account.
If your product is faulty, you will receive a full refund of the product, any applicable delivery charges you paid and any reasonable costs you incur in returning the item to us, provided you notify us within 30 days of receipt of the products you wish to return. Please note that if you ordered several items in your order your delivery charge might still apply and will not necessarily be refunded.
Our Love It or Return It policy allows you to shop with confidence and try products risk free. If you are not fully satisfied, you will have 30 days to bring back the used product for a hassle free refund