Please be patient

Not happy with your item? No problem. We’re confident we have alternatives you’ll prefer, but in the meantime follow this simple process to return your goods. Please note that products purchased in store 30 days prior to stores closing in line with government guidelines will be accepted for refund/exchange 30 days post your store re-opening.

How do I return an item?

Please inform us of your intention to return your product by contacting our Returns Department on 0330 123 1906 or contact us via email, and you will be given a returns authorisation number. Returned goods will only be accepted when a returns number has been given.

  • The product must be returned to us within 30 days of delivery to you.
  • The products must be returned in their original condition, including outer packaging, unused and in perfect saleable condition.
  • You should return the product at your own cost to the returns address. Ensure that the product arrives safely to us, we strongly recommend that you return the product to us by recorded post.

You can also return a product to any one of our stores

The following items cannot be refunded:

  • Any made-to-measure, custom-made, special order products or products supplied direct from the manufacturer (including furniture and equipment);
  • Any product which has a security seal which you have opened or unsealed;
  • Any product which, for hygiene purposes, cannot be returned which includes cosmetics, hairbrushes and combs, hair extensions and hair pieces, body jewellery, earrings or piercing tools, foot spas, scissors and blades and manicure/pedicure tools.

What if my product is faulty?

If your product is faulty, you will receive a full refund of the product, any applicable delivery charges you paid and any reasonable costs you incur in returning the item to us, provided you notify us within 30 days of receipt of the products you wish to return. Please note that if you ordered several items in your order your delivery charge might still apply and will not necessarily be refunded.

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